Return & Refund Policy

At G-Daddy's Dog Food, we want you and your dog to be satisfied with your purchase. Because our products are consumable food products, we have specific requirements for returns and refunds to help protect product quality and safety.

1. Eligible Returns

We accept returns of eligible unopened and unused products within 30 days of delivery, provided the product remains in its original packaging and is in resalable condition.

For health and safety reasons, opened or used dog food is not eligible for return, except where G-Daddy determines that the product is defective, damaged, or was shipped incorrectly.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, contact G-Daddy's Dog Food within 7 days of delivery.

Please include your order number and, when applicable, clear photos of the product and shipping packaging. We may provide a replacement, exchange, or refund based on the circumstances and product availability.

3. Return Shipping Costs

For an approved return caused by a defective, damaged, or incorrectly shipped product, G-Daddy's Dog Food will provide return instructions and may cover the applicable return shipping cost.

For an approved return for another eligible reason, the customer is responsible for return shipping costs unless G-Daddy agrees otherwise.

Original shipping charges are generally non-refundable unless the return is the result of an error by G-Daddy's Dog Food or the product arrived damaged or defective.

4. Refunds

After an approved return is received and inspected, G-Daddy's Dog Food will process the applicable refund.

Approved refunds are generally issued to the original payment method. Please allow 5–10 business days for the refund to appear after processing, depending on your bank or payment provider.

5. Exchanges

G-Daddy's Dog Food may provide an exchange for a defective, damaged, or incorrectly shipped product. Exchanges are subject to product availability.

For an eligible non-defective return, an exchange may be available when the requested replacement product is in stock.

6. Non-Returnable Products

For product quality and health-and-safety reasons, the following generally cannot be returned:

• Opened or used dog food
• Products contaminated or damaged after delivery through customer handling
• Products returned more than 30 days after delivery, unless G-Daddy approves an exception
• Products that are not in their original packaging or otherwise cannot be reasonably resold

7. Order Cancellations

If you need to cancel an order, contact G-Daddy's Dog Food as soon as possible. We will attempt to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has shipped, it may no longer be possible to cancel the order. If the order is eligible for return, the return provisions above will apply.

8. How to Request a Return or Refund

Contact G-Daddy's Dog Food and provide:

• Your name
• Order number
• Product involved
• Reason for the return or refund request
• Photos of the product and packaging when the issue involves damage or an incorrect shipment

Do not send a product back until G-Daddy has provided return instructions.